BFBS TV Player Privacy Policy

1. Introduction

Please read this privacy notice carefully as it sets out how BFBS uses your personal information collected when you are using the BFBS TV Player. If you have any questions about this privacy notice or do not agree with it, please contact us at before using the BFBS TV Player.

BFBS TV Player is a service offering access to TV and Radio channels and other content provided exclusively for members of the British Armed Forces and their dependants serving or posted overseas. The service is available via a Defence Gateway account login. In addition to this privacy policy, you should be aware of the Defence Gateway Privacy Policy and read the two policies together.

We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

2. What information do we collect?

When you use the BFBS TV Player, whether by an App or a website, we may record:

  • The areas of the website and App that you visit; and
  • Information about your device, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc), your IP address and GPS location data.
  • Login information provided to us by the Defence Gateway which may include your Defence Gateway login name, rank and personal information such as gender and date of birth so that we can identify that you are entitled to receive the BFBS service.

We do this by using, amongst other things, cookies (although the information we gather through our cookies remains anonymous so we cannot tell who you are). Once you log in or submit information through the website or App we will know who you are and your activities on the BFBS TV Player App or website and information about you may be recorded on our systems. For example, we may seek or obtain the following information when you log in to the service via the Defence Gateway:

  • Your Defence Gateway login name
  • Defence Gateway email address
  • Service Rank
  • Sponsor name (if you are registered under a DG Guest Account)

We do not collect, exchange or store any other personal identifying information from or with the Defence Gateway, nor do we have any access to your Defence Gateway password or other Defence Gateway security information at any time.

In addition, if you are registered to receive our satellite BFBS TV service we may separately ask your for information such as:

  • Country where you are currently based
  • Posting location, mess, MQ or accommodation address
  • Date of birth
  • Service number and unit
  • Gender
  • Rank
  • Names of your dependants posted with you overseas
  • March-in/out or deployment dates
  • Serial numbers of BFBS TV equipment loaned to you

This is to ensure you are an entitled viewer of BFBS TV services and to keep a record any BFBS equipment you may have on loan. The information may be used to cross-check your entitlement to use the BFBS TV Player. We do not exchange this information with any persons or organisations outside BFBS.

We may receive information about you and your activities on and off the BFBS TV Player using third party analytics tools which may include use of third party cookies delivered to you.

We do not currently offer any services requiring billing or have any need to store card, bank or other payment information.

3. What do we do with the information we collect?

We use this information for all sorts of reasons.

  • Internal record keeping;
  • Product and service development;
  • Developing our website and app;
  • Answering your queries or complaints;
  • Market research and
  • Marketing our other BFBS services to you

4. What do we do with this information?

We do not offer our information to third party organisations or external marketing companies and therefore you should not receive information from anyone other than BFBS or the Defence Gateway as a result of the data we gather.

From time to time we might wish to provide you with important information about other BFBS welfare services, such as BFBS Radio, BFBS TV, Forces Cinemas, Forces News and similar information we think is relevant to the welfare services we provide to the British Armed Forces, or we wish to communicate with you about any changes to the service, or if the MOD instructs us to communicate with you. We may send you such information by post or email.

We transfer certain information with our service provider partners who provide the BFBS TV Player service and infrastructure. This helps us analyse how our services are used, measure the effectiveness and popularity of programmes, channels and services, provide technical information on the reliability of the service and apps to help us improve and better meet the audience needs as far as practically possible. Our partners must adhere to strict confidentiality obligations in a way that is consistent with this Data Policy and the agreements we enter into with them.

We may also share your personal information if required to do so to enable providers of connectivity working for the MOD to deliver the BFBS TV Player service, for example where a secure connection is necessary.

In some circumstances, we may have to disclose your personal information by law, because a court or military or civilian police or other law enforcement agency has asked us for it.

5. How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under the Data Protection Act 1998. If you would like a copy of the information held about you please write to us at

If you think any information we have about you is incorrect or incomplete, please write to us or email us as soon as possible. We will correct or update any information as soon as we can.

6. Security

We are committed to ensuring that the information we have is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including secure data storage facilities and electronic password protection.

If at any point you suspect or become aware of a security incident (i.e. your information is stolen or you receive suspicious communication from someone holding themselves out to from BFBS or BFBS or from a dupe website claiming to be affiliated with BFBS), please forward the communication to us or report the incident by email to

7. Linking to other websites

Our BFBS TV Player website or app or marketing email messages could sometimes include information with links to other third party websites which are not within our control. If you click on these you will be transferred to those third party’s websites and we cannot be held responsible for their content or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy policy applicable to the website in question.